CHARLESBANK

Did You Know? Those in Massachusetts can take advantage of a free grant that fully funds this course.

1. COURSE 01: What Is Culture, and How Can We Change It?
   • Culture must be understood before it can be changed. That was the theory of Edgar Schein, MIT professor and famous rethinker of organizational culture. Not sure if you even have a culture? You do. A culture always exists, even if just in a room (or a zoom) with two people and a lightbulb. But how can we assess it, or change it? Using elements of the analysis that led Schein to his outsize impact on companies around the globe, we will identify three layers of culture and learn how to align them.
2. COURSE 02: Adaptive Leadership: When and How to Apply Goleman’s Six Leadership Styles
   • When a leader needs to “step up,” or take an action, they have choices about exactly how they do it. But not all leadership moments are intentional. Many are reactive, without considering the nuanced demands of the context, and may not be as effective as they could be. All leaders and aspiring leaders should be aware of how to shift styles according to the needs of the situation. Theorist Daniel Goleman defined 6 different leadership styles which we will discuss, and consider how and when to apply them.
3. COURSE 03: Stakeholder Mapping 101
   • This course is an opportunity to reflect on the relationships that shape your work. You will use paper and markers to visually chart and describe different types of stakeholders and the impact that they have on your projects. How many stakeholders do you really have? What do different stakeholders need or expect from you? Are there relationships in your life that would benefit from further time and care, and are you certain that you know which ones those are? You’ll finish this course with a plan to adjust the attention you invest in various stakeholder relationships, and you’ll understand why that adjustment is being made.
4. COURSE 04: Minimize Risk and Litigation Costs Through Interpersonal Management Skills
   • Managers need to build relationships with employees.
     • Managers need to build relationships with employees. Why?
     • Employees who feel cared about and known in the workplace have an increased:
       • Sense of connection
       • Level of trust
       • Desire to communicate
       • Willingness to collaborate
     • Ultimately, leaders and managers who build relationships with employees will decrease:
       • The long-term risks and costs of employee disengagement
       • Potential litigation costs
       • Disconnection in the work environment
     • Using a combination of research and tried-and-true best practices, this course will empower managers to begin to build skills that allow them to develop better interpersonal relationships at work. A simple framework will supercharge their connection ability. Together, we will cover some of the most vital elements of relationship-building.